Questions to Ask Your HVAC Technician When Buying a New HVAC System

The decision to invest in a new heating, ventilation, and air conditioning (HVAC) system is a significant one. When it comes to buying a new system, the guidance and knowledge of technicians are invaluable. Here are some questions you can ask to your technician before buying.

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The decision to invest in a new heating, ventilation, and air conditioning (HVAC) system is a significant one. When it comes to buying a new system, the guidance and knowledge of technicians are invaluable. Here are some questions you can ask to your technician before buying.

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Heating, Ventilation, and Air Conditioning (HVAC) systems are an integral component of modern homes and buildings, ensuring thermal comfort and good air quality. Buying a new HVAC system is a significant investment that requires careful consideration. One way to make an informed decision is by asking the right questions to your HVAC technician. This blog post aims to guide you on the essential questions to ask your technician before purchasing your new HVAC system.


Why it's Crucial to Ask the Right Questions?

Investing in an HVAC system without a thorough understanding can lead to unfavorable consequences. According to the Department of Energy, an incorrectly sized or inefficient HVAC system can increase energy costs by up to 30%. Moreover, an improperly installed or maintained system can significantly compromise indoor comfort. Therefore, asking the right questions is crucial to ensure you get a system that's best suited for your needs.

Important Questions to Ask Your HVAC Technician

When buying a new HVAC system, consider asking your technician the following questions:

  1. What size and type of HVAC system is suitable for my home? The size of your HVAC system should be commensurate with the size of your home. An oversized system can lead to frequent on-off cycling, while an undersized one may not provide adequate heating or cooling. The right type of system, be it a central system, ductless mini-split, or heat pump, depends on your climate, home size, and energy efficiency goals.
  2. What is the energy efficiency of this system? Energy efficiency is represented by the Seasonal Energy Efficiency Ratio (SEER) or the Annual Fuel Utilization Efficiency (AFUE). Higher ratings indicate more efficient systems. The Energy Star label is another indicator of energy-efficient appliances.
  3. What are the warranty terms and after-sales service? Understanding your warranty is crucial as it can save you from unexpected repair costs. Moreover, after-sales service like regular maintenance can prolong the lifespan of your system.
  4. What is the expected lifespan of this system, and what regular maintenance does it require? HVAC systems typically last 15-25 years, but regular maintenance can significantly influence their lifespan. Your technician should provide a clear maintenance plan.
  5. Are there any rebates or tax credits available for this system? Some energy-efficient systems qualify for rebates or tax credits, providing significant savings.
  6. How does the system operate, and what are the necessary precautions to ensure it functions properly? Understanding the operation of your system can help you identify potential issues and maintain it properly.

How to Choose an HVAC Technician?

Choosing a knowledgeable, licensed, and experienced HVAC technician is as crucial as selecting the right HVAC system. Here are a few tips:

  • Verify the Technician's License: Ensure they have the necessary state licenses and certifications.
  • Check Experience and Reputation: Look for reviews or ask for references from past customers.

Asking the right questions and choosing the right HVAC technician can make a significant difference in the comfort, energy efficiency, and longevity of your HVAC system. Take the time to understand and make informed decisions about your HVAC system purchase. Remember, a well-informed consumer is a satisfied consumer.

Why Choose Best Owner Direct HVAC?

We understand that purchasing a new HVAC system is a significant investment. Our experienced and licensed technicians are committed to guiding you every step of the way. We are always ready to answer your questions, from sizing and energy efficiency to maintenance and cost. Our goal is to ensure you make an informed decision that suits your needs best.

Plus, we offer top-notch after-sales service, guaranteeing your system runs optimally for years. With our transparent pricing and potential access to rebates or tax credits, we strive to offer the best value for your investment. Choose Best Owner Direct HVAC for a seamless, informed, and satisfying HVAC system purchase experience.

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Customer Testimonials

See what our happy customers have to say about their experience with Best Owner Direct HVAC & Electrical and why they continue to choose us for their home comfort needs.

    Been using them for years after the owner Kevin showed up so fast when our furnace went out one year. Been a fan since! Now, Danny is so great to work with, also. So friendly, knowledgable, fast. You guys are the best!

    Jessie M.

    Danny came out on a Saturday to diagnosis and fix my mom’s hvac unit.   He was able to quickly determine what the problem was and had all the parts to complete the repair right then.  His communication was clear and did a really good job helping us understand what caused the issue.  I would definitely recommend him and will be calling his company with any needs in the future. Thanks again!

    Michael R.

    Fantastic customer service! I had a furnace issue, called late morning and they fit me in for diagnostic right away. Technician was extremely knowledgable, walked me thru everything he found - unfortunately needed a new furnace (was 24 years old anyways), got it scheduled and installed within 24 hours as everything was in the warehouse (probably got lucky on what we needed). Overall excellent customer service, from scheduling to diagnostic, to installation. Highly recommend.

    Brad D.

    WOW! So impressed with so many aspects of this company. We had an animal die under the house in and could smell it coming out of the vents. When I called around, pest control was weeks out and Best Owner Direct was able to come the next day. Our technician, Danny was absolutely INCREDIBLE! Very professional, kind and made sure we had the problem taken care of the same day so we could breathe again! I look forward to continuing to work with them in the future for our HVAC needs.

    Todd & Tiffany F.

    Daniel was excellent, attentive to detail and committed to completing all tasks other installers overlooked. He worked tirelessly into the evening making sure everything was working properly with a water heather install, and he had a great attitude all along.

    Alma H.

    Excellent customer service, great communications answering all of our questions, left the site clean, and very respectful of our space within the house. Arranged to have someone come from the office later in the week to explain how the thermostat works.

    Vinod S.

    BOD is fast, efficient and affordable life save for my client who is purchasing a home with an old HVAC. Best Owner came quickly to help her asses the cost to replace it, and I will continue to recommend their services!

    Laurel A.

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